Maui Nui Venison

<p>While we always strive for perfection, we&#x2019;re human and mistakes can happen from time to time. If you notice an item missing from your order, please contact us right away. We&#x2019;ll promptly take care of it, either by sending a replacement or issuing a refund if needed. For the fastest resolution, it&#x2019;s best to reach out as soon as you spot any discrepancies.</p>

While we always strive for perfection, we’re human and mistakes can happen from time to time. If you notice an item missing from your order, please contact us right away. We’ll promptly take care of it, either by sending a replacement or issuing a re

What should I do if an item is missing from my order?

What makes Maui Nui venison different?

Can I get a one-time 'Ohana Box?

Why should I subscribe?

100% Satisfaction Guaranteed

Is your venison safe from Prions/CWD?

What subscription plans do you offer?

How many pounds of meat come in the 'Ohana Box?

Can I choose what comes in my 'Ohana Box?

Can I change the frequency of my subscription?

I want to change the products I’m subscribed to. How do I do that?

Recipe Ideas?

Is the Butcher Shop and Fresh Box venison frozen?

Are the fresh cuts shipped in sustainable packaging?

How is the Bone Broth packaged?

Do you sell jerky snacks in bulk, sans packaging?

Do you offer meat on bones that I can give to my dogs?

Do any of your products contain alliums?

What does it mean to be a member/subscriber?

Do you sell Gift Cards?

Our Offerings

How Do I Track My Order?

Report an issue with my order

How does my 'Ohana Box stay cold in transit?

How long can my frozen cuts/ 'Ohana Box sit outside?

What do I do with the meat once it arrives?

My shipment is not here on the original date promised by the shipper, will the venison be spoiled?

Do you ship internationally?

Why does my tracking information say it's coming from California or Kentucky?

Where do you deliver?

Do you offer local pick-ups of fresh cuts for Hawaiʻi customers?

Can I choose the day of the week my order will arrive?

Does someone need to be home to accept my delivery?

Can I use a business address for delivery?

Do you accept EBT benefits?

How long does the venison last frozen/Once thawed/once cooked?

If the seal is broken or if there are micro tears and the package leaks once it is thawed, is the meat still safe to eat?

I've placed orders and/or I am a subscriber and have received emails from Maui Nui and I'm trying to login and it says that no account exists?

Orders & Tracking

Why do my Venison Sticks look different?

Why do my All Natural Sticks taste different from the last batch?

Do you offer samples or smaller packs to try?

What possible allergens are present in the processing facility where the Jerky Sticks are made?

Is there garlic (allium) in any of the Snack Sticks?

Is there Red Pepper in the Jerky Sticks?

Is there Casein (milk products) in the sticks?

What is Encapsulated Citric Acid?

Is there transglutaminase in the Snack Sticks?

Are the Venison Sticks Gluten Free?

What is the shelf life of the sticks and how do we store the sticks?

Does the packaging contain PFAS?

What is the casing made of on the Venison Sticks?

What carrier do you use for shipping?

Snack Sticks

What does "Reserve" mean?

Why did Maui Nui switch to aged cuts?

What makes aged venison different?

Are all cuts aged the same way?

Is aged venison still wild-harvested?

Does aging affect nutrition or safety?

How should I cook aged venison?

Do I need to adjust my recipes?

Should I tenderize Reserve Aged Cuts the same way?

Will I still get the same cuts I’m used to?

Is this a limited-time product?

'Ohana Reserve Aged Cuts

What is stress-free sourcing?

How does hunting an invasive species help the ecosystem?

How can you claim USDA certified?

Are the deer farm-raised?

Is it legal to sell wild game meat in Hawaiʻi?

Are the deer wormed?

Are you killing baby deer?

What happens when you kill all the deer on Maui?

Our Methods

How can I ensure my order is delivered in satisfactory condition?

Why am I still receiving shipments after cancelling my subscription?

How do I change my shipping address for an order?

Is the venison sourced from wild or farm-raised animals?

What happens if my venison shipment arrives thawed?

How can I cancel my subscription?

Can I pause or suspend my subscription delivery?

What should I do if an item is missing from my order?Updated 3 months ago