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How can I ensure my order is delivered in satisfactory condition?
We strive to ensure all orders are delivered in optimal condition. If you have any issues with your shipment, such as thawed items upon arrival, please notify us immediately. We offer a satisfaction guarantee and are willing to provide replacements f
Why am I still receiving shipments after cancelling my subscription?
If you are still receiving shipments post-cancellation, it might be due to an active subscription under a different account associated with another email address. Please contact us with the correct email address to ensure we've cancelled the correct
What should I do if an item is missing from my order?
While we always strive for perfection, we’re human and mistakes can happen from time to time. If you notice an item missing from your order, please contact us right away. We’ll promptly take care of it, either by sending a replacement or issuing a re
How do I change my shipping address for an order?
To change your shipping address, please reach out to us as soon as possible with the updated information. We are happy to assist and update your order details to ensure it is shipped to the correct location. It’s best to notify us as soon as possible
Is the venison sourced from wild or farm-raised animals?
The deer we harvest are 100% wild and roam freely across the hillsides of Haleakalā on the island of Maui. They live their entire lives as wild animals, foraging on over 60 different plant species across Maui's diverse ecosystems. Their diet consists
What happens if my venison shipment arrives thawed?
According to USDA guidelines, if meat products are still below 40°F or partially frozen upon arrival, they can be safely consumed or refrozen. However, your satisfaction and peace of mind is important to us, and if you have concerns regarding the qua
How can I cancel my subscription?
You can cancel your subscription directly through your account or by contacting us at [email protected] and we can take care of this manually. If you cancel your subscription through your account, here are the necessary steps:. 1. Login using y
Can I pause or suspend my subscription delivery?
We currently do not have the option to pause subscriptions indefinitely. However, we can help by rescheduling your next order for a later date of your choosing. Alternatively, you can skip an upcoming delivery or cancel your subscription for the time